Help Wanted: Digital Navigator
Neuse Regional Libraries
Digital Navigator
Job Class: Part-Time (18 hours per week)
Rate of Pay: $16.50 an hour (Grant-funded position ending August 31, 2026, with opportunity to continue if funding allows)
Hours: Schedule may include an evening and a rotating Saturday
GENERAL STATEMENT OF DUTIES
The Digital Navigator position develops programs, classes, and services that advance digital literacy skills. To further digital inclusion throughout the region, they will work with community partners and perform library outreach to identify community members who would most benefit from their assistance. Additionally, they provide first-line technical support, install/maintain hardware/software, handle helpdesk tickets, and perform routine system maintenance such as backups and updates, ensuring smooth daily operations and assisting staff with IT issues under the direction of the Information Technology Specialist.
EXAMPLES OF WORK
Develops classes and services that advance digital literacy skills.
Assists with the Digital Media Lab sessions.
Contributes to outreach to promote digital literacy.
Resolves hardware, software, and network issues for end-users via the helpdesk.
Installs, configures, maintains, and troubleshoots computers, printers, scanners, Wi-Fi, and other equipment for staff and public use.
Assists with network monitoring and security.
Follows up with users to ensure their technical issues have been resolved.
Supports the IT Specialist with projects, upgrades, the implementation of new technologies, and related work as required.
Ensures all policies and procedures of the Neuse Regional Libraries are followed.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of computer hardware, software, and networking, as well as emerging digital formats and technology
Ability to troubleshoot equipment and software to solve problems
Capacity to establish and maintain effective communication and working relations with library personnel, the public, and vendors
Ability to organize work and follow established procedures and work plans to meet scheduled deadlines
REQUIREMENTS
Two (2) years of experience in technology management and/or digital literacy instruction, preferably supplemented by vocational training in computer technology and/or networking, or any equivalent combination of experience and training
High school diploma
North Carolina driver’s license acquired within 30 days of employment
Background check and drug test prior to employment
WORKING CONDITIONS
Physical Demands: Job involves a considerable amount of movement and activity. Work routinely involves lifting or handling material weighing up to 30 lbs., using a computer, traveling to other work locations, and transporting materials and equipment related to programming and outreach services.
Mental Demands: This is high-level professional and technical work requiring sophisticated reasoning and independent judgment. Work is performed with minimal supervision and allows for significant discretion and variance in work routine.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Neuse Regional Libraries are strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. As part of our commitment, we will not tolerate any form of discrimination toward applicants, who will be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, sexual orientation, disability, genetic information, or any other class protected under state law.
How to Apply:
Applications can be found at www.neuselibrary.org/employment. Submit completed application with 3 professional references by Tuesday, January 6, 2026, to applications@neuselibrary.org. If you would like further details, please contact Sean Moore by email at smoore@neuselibrary.org. Neuse Regional Libraries are an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment matters.
