Help Wanted: Motorcycle Operations Coordinator - Greene County Center

Salary: $45,000 - $52,000 Annually

Motorcycle Operations Coordinator - Greene County Center

General Function

The primary function of this position is to provide administrative, technical, data management, reporting, logistical, equipment, and program support for the North Carolina Motorcycle Safety Education Program. The position maintains student and program records, analyzes statewide program data, prepares reports and dashboards, supports quality assurance operations, coordinates contracts and communications, manages inventory and shipping, and assists with motorcycles, training ranges, and the motorcycle shop. The position reports to the State Program Director and is housed at Lenoir Community College's Greene County Annex in Snow Hill. This position requires statewide travel.

Qualifications

Associate degree from an institution accredited by a federally recognized institutional accreditor in Business Administration, Office Administration, Information Technology, Logistics, or a related field; or an equivalent combination of education and relevant experience

Advanced proficiency with Microsoft Excel, including structured tables, formulas, sorting, filtering, pivot tables, charts, data validation, conditional formatting, lookup functions, and spreadsheet protection

Experience using cloud-based reporting applications, document management systems, and Microsoft Office applications

Experience managing business or organizational websites and social media platforms

Knowledge of inventory management, shipping and receiving, asset tracking, and multi-location program support

Working knowledge of motorcycle maintenance and repair sufficient to identify common parts, recognize service needs, and perform authorized routine tasks preferred

Excellent typing, public relations, written communication, oral communication, customer service, time management, and problem-solving skills

Strong organizational skills with exceptional attention to detail

Self-motivated with the ability to prioritize multiple projects, meet deadlines, and adapt to shifting priorities with minimal supervision

Ability to maintain confidentiality and safeguard sensitive student and program information

Valid driver's license and ability to meet College requirements for operation of assigned vehicles

North Carolina motorcycle endorsement preferred

Positive role model to North Carolina RiderCoaches

Working Conditions:

A combination of typical office, warehouse, motorcycle shop, outdoor training range, event, and travel environments

Frequently sitting at a desk or workstation using a telephone, computer, keyboard, mouse, spreadsheets, and cloud-based software; some standing and walking

Evening and/or weekend work is required

Frequent statewide travel to community colleges and other motorcycle training sites is required

Requires standing, stooping, bending, kneeling, reaching, and climbing, and may involve working in tiring or uncomfortable positions

May require assisting with loading, securing, and unloading motorcycles and equipment from trucks or cargo trailers after appropriate training and authorization

Requires lifting, pulling, carrying, packaging, and positioning tools, equipment, parts, and supplies weighing up to 50 pounds, with team or mechanical assistance used for heavier items

Requires use of appropriate personal protective equipment and compliance with college, program, vehicle, shop, range, and equipment safety requirements

Essential Functions and Responsibilities

The duties of the Motorcycle Operations Coordinator include, but are not limited to:

Maintain and update Microsoft Excel spreadsheets used for student data, class activity, program tracking, quality assurance, inventory, grant compliance, and performance reporting

Create and maintain advanced Excel workbooks using structured tables, pivot tables, charts, data validation, conditional formatting, lookup functions, logical formulas, and other appropriate spreadsheet tools

Analyze historical and current program information to identify trends, patterns, variances, data limitations, and operational issues, and present clear findings to program leadership

Reconcile data among spreadsheets, the cloud-based class reporting system, source documents, and other approved systems to identify and resolve missing, duplicate, inconsistent, or inaccurate records

Collaborate with program staff to define reporting needs, translate operational questions into measurable indicators, and improve statewide data collection processes

Maintain accurate records within the program's approved class reporting, database, document management, and collaboration systems

Maintain organized electronic and physical files in accordance with data accuracy, confidentiality, records retention, and access requirements

Coordinate contract preparation, distribution, tracking, receipt, status updates, follow-up, and filing for quality assurance or quality control personnel

Maintain assigned program website content and social media accounts by coordinating with program leadership; creating, scheduling, publishing, and updating accurate information; monitoring routine inquiries; and routing questions or issues to the appropriate staff member

Maintain consistent branding, accessibility, accuracy, professionalism, and confidentiality across program communications

Maintain accurate inventory records for motorcycles, motorcycle parts, tools, training materials, range supplies, safety equipment, shipping documentation, transfer records, and other program assets

Identify, prepare, package, and ship routine motorcycle maintenance parts, equipment, and training materials to sites and instructors throughout the state

Keep inventory, storage, and work areas organized, and assist with physical inventory counts and reconciliation

Assist with documentation and coordination needed to prepare surplus motorcycles, parts, or equipment for disposition, including approved online surplus processes

Perform routine maintenance or minor repairs when trained, qualified, and authorized, and promptly report safety concerns

Assist with maintaining existing training ranges and preparing measurements, materials, documentation, or layouts for new or revised ranges

Operate program vehicles and trailers only when properly licensed, trained, and authorized, and assist with safe loading, securing, transport, delivery, and pickup of motorcycles and equipment statewide

Develop and maintain harmonious working relations with motorcycle dealers, site coordinators, Lead RiderCoaches, RiderCoaches, community college partners, vendors, and staff

Provide administrative and logistical support for RiderCoach updates, meetings, workshops, open houses, rallies, and other program activities

Assist the State Program Director and other program personnel with special projects and perform other duties as assigned

Notice of Nondiscrimination

Lenoir Community College is an Equal Opportunity Employer. The College complies with existing federal, state, and local laws and regulations regarding nondiscrimination. The College prohibits discrimination against and/or exclusion from participation in any benefits or activities by any person, either on the staff and faculty or in the student body, on the grounds of race, color, creed, religion, national origin, sex, age, political affiliation, or disability.